Regarding the unfortunate phrase "your call will be answered in the order it was received", I think many of the responses are putting too fine a point on this as well as missing the obvious fact that it is grammatically incorrect. The simple solution: add an "in" to the end of the sentence, thus making "your call will be answered in the order it was recieved in". Sure it's unwieldy, but as this seems to have become a part of the language now, getting folks to change the whole sentence, or even to acknowledge that it's wrong, might take some doing.