Your Pain Is Our Pleasure

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Joined: October 30, 2012
Comments posted: 1
Votes received: 1

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I would say that, invariably, when I am placed on hold by an answering service, the message says “your call will be answered in the order it was received”– and each time, I cringe at the missing words, and I actually correct the voice out loud (at the risk of being taken for a madman), shouting “in the order IN WHICH it was received!” into the phone. I don’t think that’s stuffy or wordy at all. Barring that, the only "quick fix" that I can think of would be to simply say "Your call will be answered as soon as possible"... When it comes down to it, what good is telling the caller that he's in a call queue if you're not saying how long the queue is? I would prefer the type of system that says "your wait time will be approximately 12 hours and 16 minutes"... Needless to say, if I receive multiple emails on this commentary, I will answer them in any order I damn well please!! Thanks!

Erroll October 30, 2012, 1:36pm

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